Return Policy
Return &
Refund Policy.
We want you to shop with confidence. Below you'll find information about order cancellations, return eligibility, refunds, and how to request assistance with a purchase.
Request a return within 14 days after receiving your product.
No restocking fee is charged for eligible returns.
Approved refunds are issued to the original payment method.
Order Cancellation
We accept order cancellation requests before the product has been shipped or entered production, where applicable.
If your order is successfully cancelled before shipment, you will receive a full refund.
Once an order has shipped, it can no longer be cancelled. However, you may request a return after delivery if the product qualifies under this policy.
To request cancellation, contact service@nexuvori.com as soon as possible and include your order number.
14-Day Return Policy
Customers may request a return within 14 days of receiving their order.
To qualify for a standard return, the item must meet the following conditions:
- The item is unused and in the same condition in which it was received.
- The item is returned in its original packaging.
- A receipt, order number, or other proof of purchase is provided.
Please contact our customer support team before returning any product. We will provide the applicable return instructions and address.
Important: Do not send your purchase back to the manufacturer or to our business address without receiving return instructions.
These standard return conditions do not limit any additional rights you may have regarding defective, damaged, or incorrectly supplied products under applicable law.
Return Shipping & Fees
We do not charge restocking fees for eligible product returns.
Any applicable return shipping charge will be communicated through the return instructions. Customers will not be charged duplicate shipping fees for the same return.
If you have received an incorrect, damaged, or defective item, please contact us before arranging return shipping so we can review the appropriate resolution.
Any shipping costs or remedies required by applicable consumer protection laws will be honored.
Refund Review & Processing
Once your returned item has been received and inspected, we will notify you by email.
We will also inform you whether your refund request has been approved or declined, along with relevant details.
If approved, your refund will be processed to the original method of payment.
The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Refunds will be processed within the timeframes required by applicable law.
Late or Missing Refunds
If your refund has been approved but has not yet appeared in your account, please follow these steps:
- Check your bank account or original payment method again.
- Contact your credit card issuer or payment provider to confirm whether the refund is pending.
- Contact your bank, as additional processing time may be required before the refund is posted.
- If the refund still cannot be located, contact our customer support team.
Email: service@nexuvori.com
How to Start a Return
To request a return or obtain the correct return shipping address, please contact our customer service team.
Include your order number, the product you wish to return, and the reason for your request. If there is an issue with the product, photos may help us review your inquiry.
Please wait for the appropriate return instructions before shipping the item.
We're Here to Help.
Questions about cancellations, returns, or refunds? Our customer support team can help you with the next steps.