These Terms of Purchase ("Terms") govern purchases made through nexuvori.com (the "Website"), operated by Quanzhou Yuanxiang Trading Co., Ltd. (the "Company," "we," "us," or "our").

By placing an order through the Website, you agree to these Terms and the applicable policies published on our store, including our Terms of Use, Privacy Policy, Shipping Policy, and Return or Refund Policy.

If you do not agree with these Terms, please do not complete a purchase through the Website.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot lawfully be restricted under applicable law.

To place an order, you must have the legal capacity to enter into a binding purchase agreement under the laws applicable to you.

If you are purchasing on behalf of another individual or organization, you represent that you have the necessary authorization to do so.

You agree to provide accurate, current, and complete information during checkout, including your name, email address, shipping address, and payment information.

You are responsible for reviewing the order details before submitting your purchase.

You must also comply with applicable laws and regulations relating to the purchase, receipt, and use of products in your jurisdiction.

Submitting an Order

When you complete checkout, you submit a request to purchase the selected products under the displayed order conditions.

After your order is submitted, an order confirmation is normally sent to the email address provided at checkout.

The confirmation contains information about your purchase and should be retained for your records.

Order Review

Orders may be reviewed to confirm product availability, payment authorization, and the accuracy of essential transaction details.

In certain circumstances, we may contact you for additional information before an order can be processed.

Order Cancellation by the Store

We may be unable to fulfill an order due to circumstances such as:

• A product becoming unavailable or unexpectedly out of stock.
• An obvious pricing or listing error.
• Payment authorization problems.
• Suspected unauthorized or fraudulent transaction activity.
• Shipping restrictions or circumstances preventing lawful fulfillment.

If an order cannot be fulfilled, we will take appropriate steps to notify you and address any payment already received, in accordance with applicable law.

We will not retroactively alter the agreed price of a completed purchase except where permitted by applicable law or agreed with you.

We aim to provide clear and reasonably accurate product descriptions, images, measurements, materials, and specifications on our Website.

Product images are intended to help illustrate the appearance and features of each item.

Actual colors and surface finishes may appear slightly different depending on your display, lighting conditions, and other viewing factors.

We recommend reviewing all available product specifications, dimensions, and usage information before making a purchase.

If a product you receive is materially different from its description or is otherwise not in conformity with applicable requirements, please contact us for assistance.

Any return, replacement, refund, or other remedy will be handled under applicable store policies and consumer protection laws.

Product prices are displayed on the Website and are subject to change before an order is completed.

The currency displayed during checkout will determine the currency applicable to your transaction.

We make reasonable efforts to keep pricing information accurate. However, occasional typographical, technical, or listing errors may occur.

If an obvious pricing error affects an order, we may contact you to explain the issue and the available options, subject to applicable law.

Any applicable shipping charges, taxes, and other amounts collected through checkout should be reviewed before submitting payment.

Available payment methods are displayed during checkout and may vary depending on the destination, device, payment provider, or other transaction conditions.

By submitting your payment information, you represent that you are authorized to use the selected payment method.

Payment transactions may be subject to authorization, verification, and processing by third-party payment service providers.

If payment cannot be authorized or successfully processed, we may be unable to complete the order.

Any currency conversion charges or bank fees imposed by your card issuer or payment provider are determined by that provider.

Product availability information may change due to inventory updates and order activity.

An item displayed as available when you place your order may occasionally become unavailable before fulfillment.

If we are unable to supply an ordered product, we will contact you about the issue and available next steps.

If an unavailable item cannot be supplied, the relevant payment will be addressed in accordance with applicable refund requirements.

We do not guarantee uninterrupted availability of every product displayed on the Website.

Shipping arrangements, processing periods, delivery estimates, tracking information, and delivery restrictions are described in our published Shipping Policy.

Our stated standard processing period is up to 5 business days after an order is placed.

The estimated transit period is generally 10–20 business days after shipment, depending on destination, carrier availability, and other circumstances.

Processing time and transit time are separate periods. Delivery estimates do not represent guaranteed delivery dates.

Customs clearance, carrier disruptions, severe weather, public holidays, and other events may affect delivery times.

For full information about delivery destinations, tracking, and address changes, please refer to the Shipping Policy available through our website.

Depending on your shipping destination, a purchase may be subject to applicable sales taxes, value-added taxes, import duties, customs processing fees, or other government charges.

Amounts collected by the store during checkout, if any, will be shown as part of the applicable order total.

Additional import-related charges may be assessed by customs authorities, carriers, or other relevant agencies where those amounts are not collected at checkout.

Responsibility for such charges will be determined by the shipping terms disclosed during purchase and applicable law.

We recommend reviewing any applicable import requirements before placing an international order.

Please review the product information and any included instructions before using a purchased item.

Certain baking and kitchen accessories may have specific temperature limits, cleaning instructions, material considerations, or handling requirements.

Use each product only for its intended purpose and in accordance with the applicable product guidance.

When using kitchen equipment, appropriate care should be taken around heated surfaces, ovens, sharp edges, and other potential hazards.

International customers should also review any local requirements relevant to importing or using the purchased product.

Product-related rights, warranties, and remedies remain subject to applicable law.

If you need to modify or cancel an order, please contact our support team as soon as possible.

Include your order number and a clear description of the requested change.

Requests are subject to the order's processing and fulfillment status.

We may be unable to change or cancel an order once it has entered an advanced stage of fulfillment or has been shipped.

If an order has already shipped, the applicable return process may be available instead, subject to the store's published policies and legal requirements.

Contact: service@nexuvori.com

Return requests, exchanges, and refunds are handled in accordance with our published Return or Refund Policy and applicable consumer protection requirements.

If you receive an incorrect, damaged, or materially misdescribed product, please contact our support team with your order number and relevant details.

Photographs of the product and packaging may help us assess the situation.

Before sending an item back, please contact us to confirm the applicable return procedure and instructions.

Nothing in these Terms limits any statutory return, refund, repair, replacement, or other consumer remedy that cannot lawfully be excluded.

Personal information collected during checkout or through related customer communications is processed in accordance with our published Privacy Policy and applicable privacy laws.

Such information may be used for purposes connected with order processing, payment verification, delivery, customer support, fraud prevention, and other purposes described in the Privacy Policy.

Please review our Privacy Policy to learn more about how personal information is collected, used, disclosed, and protected.

Accuracy of Information

We make reasonable efforts to maintain accurate product and purchasing information. Errors may occasionally occur and will be addressed in accordance with applicable law.

Events Beyond Reasonable Control

Circumstances beyond our reasonable control may affect order processing, shipping, or other services.

These circumstances may include severe weather, transportation disruption, governmental restrictions, or comparable events.

Mandatory Consumer Rights

No provision in these Terms is intended to exclude, restrict, or override rights and remedies that consumers are entitled to under applicable law.

Changes to These Terms

We may revise these Terms from time to time to reflect changes to our services, business practices, or legal obligations.

Updated terms will be made available on our Website. Changes will not retroactively alter completed transactions where prohibited by law.

Related Policies

These Terms should be read together with our Terms of Use, Shipping Policy, Return or Refund Policy, and Privacy Policy, where applicable.

The current versions of these policies are available through the Website's policy navigation.

If you have any questions about these Terms of Purchase, an existing order, or a product available on our Website, please contact us.