Shipping Policy
Shipping
Policy.
From our warehouse to your doorstep. Find information about order processing, delivery estimates, shipping charges, tracking, and address changes below.
Business days after the order is placed.
Business days after shipment, depending on destination and carrier.
Our stated standard shipping charge for supported destinations.
From Order to Delivery
Order Processing
Orders are prepared for shipment within 5 business days after being placed. Business days exclude weekends and applicable holidays.
Shipment & Tracking
Once your order ships, we will send a shipping confirmation email with tracking information when available.
Estimated Delivery
Shipping generally takes an estimated 10β20 business days after dispatch, depending on the delivery location and carrier availability.
Shipping Details
Shipping Rates
Our stated standard shipping rate is $2.99 USD for supported destinations worldwide.
The shipping charge shown during checkout should be reviewed before you complete your purchase. Any applicable taxes, import duties, or other charges will depend on the destination and local rules.
Delivery Destinations
We offer international shipping to destinations supported by our logistics providers.
Certain locations may be unavailable due to carrier limitations or other shipping restrictions. If we cannot arrange delivery to your address, we will contact you regarding the available next steps.
Shipping Schedule
Orders are processed and dispatched on regular business days, excluding weekends and applicable holidays.
Orders placed during non-business days or holidays may begin processing on the next available business day.
Customs & Delays
International shipments may be subject to customs inspection or clearance, which can affect the delivery schedule.
Carrier disruptions, local conditions, and customs procedures are outside our direct control. We appreciate your patience if delays occur.
Tracking Your Order
Follow Your Shipment.
Your shipping confirmation email will contain a tracking number when available. You can use that number to check delivery updates through 17TRACK or the carrier's tracking service. Tracking updates may take some time to appear after dispatch.
Address & Delivery Requests
Changing Your Shipping Address
If you entered an incorrect shipping address or need to make a change, contact us as soon as possible at service@nexuvori.com .
Please include your order number and the complete corrected address. Changes are not guaranteed once an order has entered processing or has been dispatched.
Different Billing & Shipping Addresses
You may enter a shipping address that is different from your billing address, subject to the available checkout options and any applicable verification requirements.
Please check that the recipient name, address, and contact information are correct before placing your order.
Missing Delivery Updates
If tracking information has not updated for an extended period, check the carrier's tracking page first. International tracking events may not appear continuously.
If you still need assistance, email our support team with your order number and tracking details.
Need Help with Delivery?
For shipping questions, destination inquiries, or address changes, please contact our customer support team.
service@nexuvori.com β